Shipping and returns

last updated 19 august 2026

the short version: we make it by hand in a few days, post it tracked for $6 anywhere in the us, and if it is wrong we make it right. no arguing.

• 1. Where we ship
• 2. How long it takes
• 3. What postage costs
• 4. Tracking
• 5. If something is wrong with your order
• 6. Returns and exchanges
• 7. Refunds
• 8. Cancelling an order
• 9. Lost or damaged in the post
• 10. Wrong address
• 11. How to reach us

1. Where we ship

We currently ship within the United States only, including all 50 states. We are a very small operation and international customs paperwork is beyond us for now. If you are outside the US and you want something, email us anyway; we would like to work something out.

2. How long it takes

nothing sits in a warehouse. it does not exist until you order it.

Every garment is pressed and packed by hand after you order, so there are two parts to the wait:

• Making it: usually 2 to 4 business days. Busy weeks can push this out; if it is going to take noticeably longer we will email you rather than leave you guessing.
• Posting it: typically 2 to 5 business days in transit once it is handed over to the carrier.

So most orders arrive within about a week to ten days. You will get an email when it is made and on its way.

3. What postage costs

A flat $6, tracked, on every order regardless of size. It is shown as a separate line at checkout before you pay, so the total you see is the total you are charged. We do not add handling fees, and we do not charge for the tape Mal puts on crooked.

4. Tracking

Everything goes tracked. When your parcel is handed to the carrier we email you the tracking number. If tracking has not moved for several days, email us and we will chase it.

5. If something is wrong with your order

wrong item, wrong size sent, a print that came out badly, a hole: our fault, our problem, our postage.

Email support@animalandfriends.com within 30 days of delivery with your order number and a photograph. If we sent the wrong thing, or the print or the garment is faulty, we will send a replacement at our cost, or refund you in full, whichever you prefer. We will pay the return postage, and in many cases we will not ask for the item back at all.

Small differences in print placement, and colours that look slightly different in person than on your screen, are part of how handmade printing works and are not faults. See our terms.

6. Returns and exchanges

Changed your mind, or ordered the wrong size? You have 30 days from delivery to send it back.

• The item must be unworn, unwashed, free of smoke, pet hair and perfume, and in the condition it arrived in.
• Email us first so we can give you a return address and put your name against the parcel.
• For a change of mind, you cover the return postage. We recommend a tracked service, because we can only refund what actually reaches us.
• For an exchange, tell us the size you want. If it is on the shelf we will send it as soon as your return arrives, and we will cover the postage on the way back out to you. If that size is gone, we will refund you instead.

Because everything is printed to order in tiny batches, we cannot accept returns on items made to a custom request. We will always tell you before you pay if an item is in that category.

7. Refunds

Once your return arrives and we have checked it, we issue the refund within 3 business days to the original payment method. Your bank usually takes another 5 to 10 days to show it, which is their timetable rather than ours.

We refund the price of the item. The original $6 postage is refunded too where the return is our fault, and kept where it is a change of mind, because we already paid the carrier.

8. Cancelling an order

If you email us before we have pressed your order, we will cancel it and refund you in full, no questions. Once a garment has been pressed with a design it cannot go back on the shelf, so at that point it becomes a return under section 6 instead.

9. Lost or damaged in the post

If the parcel arrives damaged, photograph the packaging and the item and email us within 7 days and we will sort it out.

If tracking stops moving, or shows delivered when nothing arrived, tell us. We will open a case with the carrier and stay on it with you. If the parcel is genuinely lost in transit we will replace it or refund it. Please check with your household and neighbours first; carriers are optimistic about what counts as a doorstep.

10. Wrong address

We post to the address you enter at checkout, so please check it. If you spot a mistake, email us straight away and we will change it if we have not yet posted. If a parcel is returned to us as undeliverable we will contact you and re-send it once you cover the postage again, or refund the item price if you would rather.

11. How to reach us

See also our terms of service, our privacy policy, and our accessibility statement.